Intelligent Call Reception
24/7 AI Call Reception
Our AI assistant answers calls instantly at any time, greeting customers professionally and identifying their needs through natural conversation.
Smart Query Resolution
Automatically addresses common questions using your custom knowledge base and FAQ database, providing immediate, accurate responses to customer inquiries.
Intelligent Appointment Scheduling
Seamlessly manages calendar bookings according to your predefined rules and availability, ensuring efficient time management.
Human Escalation & Follow-up
Complex queries are properly documented and escalated to your team, with automated follow-up calls to deliver answers back to customers.
Platform Features
Multi-Tenant Platform for Businesses
Support multiple resellers, accounts and sub-accounts, each managing their own set of phone lines with customized rules and access scopes.
Multi-Level Management
Fit for small businesses, franchises, and distributed large organizations with customizable user roles and access levels.
Streamlined Workflow
Ensure efficient communication by organizing call data, assigning tasks, and managing customer interactions within a unified platform.
Centralized System
Manage multiple phone lines and teams under one roof with dedicated accounts and customizable user roles.
Key Features
Comprehensive Directory
Extract and organize contacts and integrate with existing systems for seamless integration and lead generation.
Dynamic Calendar
Manage appointments in real-time, view available slots, and schedule with ease using our intuitive interface.
Task Management
Automatically identify and track follow-up actions, ensuring no important tasks are overlooked.
Success Story
"Nexilis has been a game-changer for our small solar installation business. Before Nexilis, we struggled to keep track of calls, leads, appointments and manage customer inquiries. Now, we can automate calls, Nexilis answer questions, and schedule installations or maintenance appointments with ease 24/7. Our customers love the convenience and efficiency, and we've seen a significant improvement in our overall customer service."
Matt Brown
AIIG Solar